Refund policy

When purchasing products from Nimah Decor all customers have a 14 day return period. This means that the customer has the right to return back their order within the 14 day grace period. Return shipping is provided by us free of charge for all UK orders.

To be eligible for a return, your item must be in the same condition that you received it.
To start a return, you can contact us at nimahdecor@gmail.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Custom products (such as personalised items) are non refundable. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. 

 

We know that timely delivery is important to our customers, therefore we work hard to make sure that every purchase is delivered on time. We would like to let customers know that refunds will not be given in cases when delivery times are delayed because of unforeseeable events outside of our control.

Please take note that this policy is in place to guarantee that we can keep up the standard of our services and give our customers the best experience possible. We guarantee that our team will do every effort to prevent delivery snarls and make sure that your items arrive as soon as possible.

We are dedicated to providing you with better service and appreciate your understanding and cooperation with this policy.

Cancellation Policy

We understand that sometimes it becomes necessary to cancel an order. Our cancellation policy is designed to balance the needs of our customers and the costs of processing cancellations.

If you need to cancel your order, please contact us as soon as possible. 

Exchange

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nimahdecor@gmail.com.